Shipping

While most orders are processed within 1 business day, please allow up to three business days for your order to be processed.

Shipping transit times are not guaranteed. We will make every effort to get your package to you by the expected date, however please understand that occasionally extreme circumstance beyond our control may delay your package.

We make every effort to maintain stock on all of our items, however if an item on your order is out of stock we may back order it or hold your order until the item is back in stock. If this is the case, Pazzles® will attempt to contact you to make you aware of the situation. Back ordered items will not be charged additional shipping fees.

All packages are shipped through UPS. We cannot ship to P.O. Boxes.

Pazzles sells and ships to anywhere in the United States of America. If you are located outside of the United States, please contact Pazzles for information on how you may purchase merchandise.

Shortages and Damages

Check your order carefully upon receipt. Report any shortages or damaged items within ten business days. Missing or damaged items not reported within this period will not be replaced. Damage to your shipment must be reported immediately to Pazzles® and we will initiate a damage report with our shipper. You must retain all packaging until our shipper inspects it. Missing or damaged items reported within ten business days will be replaced at Pazzles® expense.

Machine Return Policy

Pazzles® offers a 15 day money back return policy on all Creative Cutters. This policy is effective for all Creative Cutters purchased directly from Pazzles®. If you have purchased your Creative Cutter® from another company please refer to that company for their return policy. If you are unhappy with your machine, Pazzles® strongly encourages you to call us. Many issues are minor and can be resolved quickly. If you still wish to return your machine within the first 15 days, you may contact Pazzles® to acquire a Return Material Authorization (RMA) Number and return it for a full refund less shipping fees.

In order to receive a full refund, all of the following conditions must apply:

• Any and all items originally included with your Creative Cutter® must be returned
• You must have received your RMA number from Pazzles® on or before the 15th day starting from the day you machine shipped
• Your machine and ancillary items must not be damaged or worn beyond wear that is reasonable for 15 days of use

Items that do not meet all of these conditions may incur additional fees. You will not be refunded for shipping costs to return your machine. Pazzles® is not responsible for machines that are lost or damaged in return shipment. Please review proper packaging instructions under “Return Packaging” to prevent damage to your package. No returns will be accepted without a valid RMA
number, please write your RMA number clearly in large print on the outside of your package.

Ancillary Return Policy

While we are always happy to replace any damaged or defective ancillary items you receive, we do not offer refunds on ancillary items at this time unless they are returned in conjunction with a returned Creative Cutter®. If you have a damaged or defective item, please contact Pazzles® within 15 days. Damaged or defective items will be replaced at Pazzles® expense

Return Packaging

In the event that your cutter must be returned, your cutter must be in its original packaging. If you no longer have your original packaging, you must package your machine in substantial packaging with a minimum of three inches of padding material surrounding your machine. Improper packaging may cause extensive damage to your machine; you are liable for any costs that may be required to repair your machine if it is damaged in shipment due to poor packaging. If you are returning your machine for repairs or replacement, please include only the machine, blade holder and inserted blade, power cord, and usb cord. If you are returning for a refund, you must include all items that were included with your original package. All returned machines must have your RMA number written clearly in large print on the outside of your package. No machine will be accepted without a valid RMA number.

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