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Shipping & Return Policy



Shipping & Return Policy




While most orders are processed within 1 business day, please allow up to three business days for your order to be processed.  Shipping transit times are not guaranteed. We will make every effort to get your package to you by the expected date, however please understand that occasionally extreme circumstance beyond our control may delay your package.  We make every effort to maintain stock on all of our items, however if an item on your order is out of stock we may backorder it or hold your order until the item is back in stock. If this is the case, Pazzles® will attempt to contact you to make you aware of the situation. Backordered items will not be charged additional shipping fees.  Pazzles® sells and ships to anywhere in the United States of America. If you are located outside of the United States, we have several distributors located throughout the world to make purchasing Pazzles® products easier.  If you live in an area that is not serviced by a Pazzles® distributor please contact Pazzles® for information on how you may purchase merchandise or visit our International Authorized Retailer Listing for a retailer near you, http://pazzles.com/resellers


Shortages and Damages

Check your order carefully upon receipt. Report any shortages or damaged items within 15 business days. Missing or damaged items not reported within this period will not be replaced. Damage to your shipment must be reported immediately to Pazzles® and we will initiate a damage report with our shipper. You must retain all packaging until our shipper inspects it. Missing or damaged items reported within 15 business days will be replaced at Pazzles® expense.


Creative Cutter® Return Policy

Pazzles® offers a 15 day money back return policy on all Creative Cutters® and Inspirations®. This policy is effective only for Creative Cutters® and Inspirations® purchased directly from Pazzles®. If you have purchased your Creative Cutter® from another company please refer to that company for their return policy. If you are unhappy with your machine, Pazzles® strongly encourages you to call us. Many issues are minor and can be resolved quickly. If you still wish to return your machine within the first 15 days, you may contact Pazzles® to acquire a Return Material Authorization (RMA) Number.  All Creative Cutter® and Inspiration® returns are subject to a $40 or 15% restocking fee whichever is greater.

In order to receive a refund, all of the following conditions must apply:

  • Any and all items originally included with your Creative Cutter® must be returned, please refer to Pazzles® software return policy if software was purchased with your Creative Cutter® or Inspiration®.
  • You must have received your RMA number from Pazzles® on or before the 15th day starting from the day you machine shipped.
  • Your machine and ancillary items must not be damaged or worn beyond wear that is reasonable for 15 days of use.
  • We must receive your Creative Cutter® or Inspiration® within 30 days of issuing the RMA
  • Any item being returned with a Creative Cutter® or Inspiration® must be in new / unused condition and still in unopened packaging, 15% restocking fee may apply.
  • Any deposits or down payments on preorders or toward product are non-refundable and will not be included in the machine return refunds.
  • Purchase or portion of purchase made with store credit or gift cards will not be eligible for refund. Amount will remain on customers account to apply to future purchase.

Items that do not meet all of these conditions may not be eligible for refund or may incur additional fees. Refunds will not be issued for any shipping, subscription services, software, digital products or other expenses incurred prior to the return your machine. Pazzles® is not responsible for machines that are lost or damaged in return shipment. Please review proper packaging instructions under “Return Packaging” and in the instructions for return emailed with the RMA number to prevent damage to your package. No returns will be accepted without a valid RMA number, please write your RMA number clearly in large print on the outside of your package.


Software Return Policy

Pazzles® does not accept returns on digitally downloaded software or software where a license number is provided.  All digitally downloaded software or software with license numbers sales are final, regardless if software is included with Creative Cutter® or Inspiration® package.  If a Creative Cutter® or Inspiration® is returned and includes a digital software download or software with license number, the cost of the software will be deducted from refund.  Software that has not been digitally downloaded or a software license number is not included must be in unopened, unused condition and part of a Creative Cutter® or Inspiration® return to be accepted for refund. 


Digital Downloads Return Policy

Pazzles® does not accept returns on digitally downloaded products including but not limited to collections, cutting files or software regardless if files or software has been installed or used.  All sales on digital downloads are final.


General Return Policy

While we are always happy to replace any damaged or defective ancillary items you receive, we do not offer refunds on ancillary items unless they are returned in conjunction with a returned Creative Cutter® or Inspiration®. If you have a damaged or defective item, please contact Pazzles® within 15 days. Damaged or defective items will be replaced at Pazzles® expense.


Return Packaging

In the event that your cutter must be returned, your cutter must be in its original packaging.  All product being returned for a refund must include the original packaging.  Improper packaging may cause extensive damage to your machine; you are liable for any costs that may be required to repair your machine if it is damaged in shipment due to poor packaging. If you are returning your machine for repairs or replacement, please include only the machine, blade holder and inserted blade, power cord, and usb cord. If you are returning for a refund, you must include all items that were included with your original package. All returned machines must have your RMA number written clearly in large print on the outside of your package. No machine will be accepted without a valid RMA number.


International Orders

Orders shipped internationally will be assessed and charged by customs for duties and taxes.  This may be before or after delivery and arranged by the shipper you choose when placing your order.  By ordering from Pazzles® you understand you are responsible for these charges assessed to import the product into your country.


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