If you are at this point, you’ve likely already checked these things. This is just a friendly reminder.
Make sure the USB cable is plugged into the port on the back of the cutter and into your computer correctly.
Make sure you follow the cable (it should be a white cable, if you are using the one that was included with your cutter) from the back of the cutter to your computer.
If it is, try unplugging it, and then plugging it back in.
If it is still not being detected after #1, please attempt to restart the cutter. If the issue persists, restart your design software.
If these don’t help, try completely restarting your computer.
Drivers [Windows Only]
You may attempt to download and install the driver here.
Once it is downloaded, open the .zip file and run the program “dpinst64”, or if you have a 32 bit operating system (you will receive an error message), “dpinst32”.
Restart your cutter and attempt to connect again.
If you receive an error, or this does not resolve your issue, please submit a support ticket here.