If you are at this point, you’ve likely already checked these things. This is just a friendly reminder.
Make sure the USB cable is plugged into the port on the back of the cutter and into your computer correctly. Make sure you follow the cable (it should be a white cable, if you are using the one that was included with your cutter) from the back of the cutter to your computer.
If it is, try unplugging it, and then plugging it back in or plugging into a different port. Is the computer chiming when the Vue is unplugged and plugged back in? If it is not and you are running a Windows computer, this is likely due to a driver issues, please see below.
Are you receiving an “Found New Hardware” message. After plugging the Vue in and turning on, please allow a few minutes to make sure the the drivers are properly installed. If this still does not resolve the issue, please see more information on drivers below.
If it is still not being detected, please attempt to restart the cutter. If the issue persists, restart your design software. If these don’t help, try completely restarting your computer.
Most often virus protection blocks the FTDI drivers from allowing the cutter to use them. This can happen on a new install or after a virus protection update.
WINDOWS: The Vue will not be listed under Printers and Devices. To see if the computer is recognizes the cutter:
If you receive an error, or this does not resolve your issue, please submit a support ticket through a Pazzles Craft Room ticket or at www.pazzles.net/chat. Please include the cutter you are using, software and OS.