If you get the error “The application has failed to start because it side by side configuration is incorrect please see the application event log or use the command sxstrace.exe tool for more details”, don’t panic. This just means that your computer does not have a specific Windows update installed. Many newer operating systems do not come with this Windows update.
The update can be found here.
You will want to download the vcredist_x86.EXE Redistributable Package.
After installing, test it out. If the issue is persisting, please submit a support ticket here.